Are we Human or are we Care Manager?

Law Commission consultation

OK, so I am a bit of a social work addict. I love my job and my profession in a way that I never felt possible. I get hurt by criticism of social work to the point where I have to genuinely challenge myself to properly listen to criticism of it just in case it’s true. A lot of times it is true and the truth rings out through the voices of parents such as Sara Ryan and Mark Neary. Their criticism of the social work they experienced is wholly true and we as social workers know it’s true because we recognise, we’ve seen it and we may have even been it. The criticism of social work that really hurts me is when I recognise it. To be social works biggest fan you must be its fiercest critic.

I was told during my first week as a social worker that I wasn’t here to practice social work.  I was told I was in fact a care manager. As a care manager I was told I had a range of solutions for people. These solutions became my care management box of tricks. They included home care, day care, respite care (which I learnt was code tricking people into permanent care), residential care and nursing care. All roads led to care and all care led to a charging assessment. My job wasn’t to challenge it was to assess social care needs, it was to ensure eligibility and it was to safeguard resources and maybe people.

I am optimistic about adult social work and as such I do think those days have gone or are at least on the way out. Adult Social Workers at least seem to recognise the shackles (or abhorrence) of care management and I feel there has been an effort to engage with what the role is about. I felt the sea change in adult social work in 2005 with the Mental Capacity Act. For the first time since the murky day of the implementation of the NHS & Community Care Act it was possible to see a role emerge for adult social workers that required us to properly advocate for people and to work to promote the inherent principles than span not only the MCA but also our profession.  For social workers like me, who swam around for years looking for something to cling on to, the Act was vital in rediscovering ourselves. The creation of Best Interest Assessor roles, the unique role that social workers now take in MDTs around MCA and human rights gives me lots of confidence for the future. I would gladly take the pressure of a thousand Cheshire West judgement (sorry Cheshire West, no-one hardly ever mentions Surrey instead do they?!) because the Supreme Court ruling is human rights. Not brokering care or completing a CHC Checklist.  Human Rights, that’s our thing.

Care management had its trappings and for social work employers across Local Authorities and mental health trusts it was comfortable to administer. It didn’t require much thinking and despite the fact that it was often highly damaging for people it literally ticked a box. It wasn’t that stressful for the workers and for the role we did it wasn’t that badly paid. Care management came with statistics, performance measures and KPIs! Why worry about measuring the quality of the social work and upholding rights for people like Connor and Steven when you measure where in the 28 days a Community Care Assessment and Care Plan is churned out? If the social workers wanted a care management role then the employers weren’t going to resist any call for change.

Recently I have noticed some negative views of social workers on the Law Commission proposals for the new Approved Mental Capacity Professionals. I wonder if the legacy of care management is one of the reasons for this?  Far from embracing the opportunity to embed our profession and unique role in the promotion and protection of human rights the criticisms I have heard are that as social workers we are too busy to undertake the new AMCP role. Social Workers are busy. We are busy doing a myriad of things that we probably shouldn’t be doing like CHC Checklists and more of the box of tricks.

In truth I probably do need to get over the CHC thing!  I recently suggested on Twitter that I was going to do the Haka before my next meeting with health colleagues over CHC eligibility.  I was only a half joking.

But the AMPC role is important. Too important to let the legacy of care management and any fear we might have about our role going forward to stop up. This is social work.  It is human rights.  It is something every adult social worker should be aspiring to be.  The care management thing hasn’t gone away, but the assessment, the support plan, the ‘management’ of peoples care through helping others to manage their care, is not how we can be defined any more.  We are not there to broker on behalf of the other ‘real’ decision makers in the MDT, we are there to uphold human rights and ensure that everyone else understands that human rights are for all, there is no threshold for entry.

If the proposals by the Law Commission are accepted and implemented, then the new role of Approved Mental Capacity Professionals would be “in the same position legally as Approved Mental Health Professionals”. Indeed, the AMCP will probably have more authority than AMHPs. Given social work with adults has in recent years, lost its way and questions are asked about the role or even the need for social workers with adults, the role of AMCP is a lifeline being thrown to the profession and it should be grabbed with both hands. It is a role most naturally suited to social workers with adults because of that profession’s knowledge of and passion for human rights and the Mental Capacity Act (2005). AMCPs will be the decision makers for the local authority, the ones safeguarding people’s rights and well being. What greater opportunity can there be for all those social workers who came into the profession saying at their interview to get on the course that they wanted to make a difference!? And we did all say that. The ones who came into social work saying they wanted to broker care and complete reviews within specified timeframes weren’t offered the posts. How many social workers can say they trained for three years to become experts of surviving panel and restarting home care?

The AMCP will ensure the 5 principles of the Mental Capacity Act underpin every assessment.  That capacity is assessed to a certain standard, which means from the outset there would be no grumbling about poor quality assessments completed by other professionals. They will also decide who assesses capacity, and they will monitor the degree to which a person has been enabled and involved.  They will decide if a mental health assessment is needed. That will mean, among other things, that intrusive and expensive mental health assessments are not needed on every occasion, for example, where a person has lived with dementia for years and the illness is well documented. This is a development that the BIAs I have worked with have wanted for a while. AMCPs will also be the ones to consult in the event a proposed (and extremely scary) 28 day hospital authorisation needs to be extended and will further ensure all parties involved are compliant with other legislation such as the Care Act (2014). This opportunity should be fully welcomed by social workers who are frustrated when colleagues in health are slow to appreciate human rights for all, regardless of age, disability or appearance. This gives us our chance to get a real foothold into the future and to embed our unique role.

The AMCP will work closely with CQC and Safeguarding teams as well as with providers and the families and advocates of those protected by the new scheme, networking which will be second nature to social workers with adults. They will be a source of knowledge and information about the Mental Capacity Act and will guide practitioners in its application, ensuring that people’s rights are central to all state intervention.  There will be no need of expensive applications to the Court of Protection for the authorisation of the deprivation of liberty of a person living in their home or supported living, the AMCP will do that and will also appoint people to support the person and displace them if they don’t do the job properly. The degree of power is daunting and social workers will need to be at the top of their game for this role. There will be no making recommendations to signatories in supervisory bodies about conditions and so on; the AMCP will apply the conditions, authorise the deprivation of liberty and ensure everything done for a person who cannot consent because of their mental impairment will be in that person’s best interests and not those of the provider or the commissioner or the family. The AMCP may also delegate certain tasks to other social workers. If it is not social workers taking on the role of AMCP, then that could well mean other professionals who become AMCPs are delegating tasks to social workers. Do we really want that? These functions and responsibilities take our role to another level so let’s rise to it! Crucially these functions, undertaken by social workers, tells employers, partners and the people we are here to serve that we do have a specified role. We aren’t over paid administrators and we aren’t care managers here to solely broker care and ensure compliance. We are here to do what we said we were going to do when we were being trained. We are here for human rights!

The role will have a dramatic change in the way social work teams are managed. There will be cost and recruitment difficulties not to mention the difficulties local authorities will have in ensuring quality is assured. But what will change – if social workers embrace the proposals and the role of the AMCP – is there will be fewer abuses of people human rights, less public money spent on lawyers and courts and mental health doctors, and less time spent waiting for things to be done. In addition to this social workers will cement their role within health and social care. The shackles of care management properly removed, the embodiment of genuine person centred, human rights enhancing social work would be at the heart of all of what we do.

These new roles merely reflect our growing professional identity and enshrine our values. We are here to enable people to experience the full embodiment of equal human rights as citizens. What’s not to love about that?

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2 thoughts on “Are we Human or are we Care Manager?

  1. Great first post. Welcome to the world of blogging.

    It has set me thinking back to when I first started out and the difference I wanted to make…. And then finding out I was actually just a clerk mostly brokering home care and filling in RAP forms and being told by my colleagues that under no circumstances was I ever to use the following terms; 24 hour care; home help; convalescence.

    But during my first days in practice I had an avuncular manager who sat me on his knee and gave me a Werther’s Original and asked me a couple of things which have stayed with me.

    One of those things was what I thought the aim of a social worker was. I said something like; “the aim of a social worker, sir, is to help people on the margins of a society to integrate or reintegrate with that society. Sir.”

    He said, “Good answer. Textbook.” (my first manager was Alan Partridge).

    But then he told me that one aim of a social worker should be to plan to close the case as soon as possible, to predict the period of intervention and plan its end date. I was shocked and nearly choked on my Werthers.

    He said that social work has a limited shelf-life with an individual, that some people need social workers at certain times in their lives, to support with all the things I had said (this was in the days before we talked about human rights or mental capacity of course). But he said that period of time does not last for ever, it has a limit.

    The danger in having a social worker allocated unnecessarily (even though many people ‘want’ a social worker), he told me, is that it promotes dependence, sets up an unhealthy relationship that can be hard to break and rather than enabling and empowering, we actually disable and disempower when we keep cases open beyond the need. The person or their families come to depend on you to fix their problems, he said. You become a friend but you are not their friend and cannot be their friend. He used the word ‘boundaries’ at least twice.

    I wanted to disagree, having been influenced by my colleagues who had 35 cases each, even though sometimes they hadn’t actually seen the person for 2 years.

    That’s another problem, he told me. The social worker in turn feels emotionally unable to take on new work because they are so bogged down with old cases, which they do not need and nor do the people they serve. “Besides which, it’s not normal to have a social worker”, he said.

    Being new in the job and fresh out of University I challenged the word normal; “But what is normal?” I asked.
    “Do you have a social worker?” he asked.
    “No,” I said.
    “Neither do I,” he said. “That’s normal.”

    It all actually annoyed me because I thought; is that it? My job is negotiating home care fees, making phone calls and then closing the case and completing a bloody RAP form? What about all that Marxism and feminism stuff we had at University? And to be honest, I ignored much of his advice and spent many years problem solving and keeping cases open ‘just in case’ and secretly loving it when people would say, “Ian you’ve been a good friend to our family.” Because it’s nice to be needed.

    But it was wrong and now human rights and the MCA and the new role of AMCP (if it comes off) gives us a professional role we can be properly proud of and for which our 3 years at Uni can be justified. This is what social workers do. NQSWs get this already. Oldies like me and many more who are in management nationally, either get it or need to get it. Paternalism is out. Equal rights are in. Social work intervention is just one temporary service in a person’s life. When we are needed, we will be there to make sure their legal rights are upheld if the person is not able to do it without us. And when things are tickety-boo we will leave them to it.

    Liked by 1 person

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